ASHLEY BANK HOLIDAY COTTAGES

Sleeping up to 16, set in the Eden Valley, Cumbria

PRIVACY POLICY

This Privacy Policy was last updated on date 15th May 2018
Changes may be made to this policy in the future. Please revisit this page to keep up to date.

By using this website, you agree that you have read and understood our Privacy Policy set out below. Although the language is simple, the intentions behind this policy are to provide complete transparency to the user on how information is collected and used on this website.

Please contact us if you have any questions about our Privacy Policy.


WHAT INFORMATION IS COLLECTED ON THIS WEBSITE?
Contact Form
When you fill out the contact form on this website, we collect your name, email address, and telephone number.

Booking Form
When you fill out the booking form you are asked to provide the following personal details:
Title, First Name, Last Name, Address, Email Address, and Telephone number.

HOW WE USE YOUR INFORMATION
Contact Form
The personal information that you provide, i.e. your name, email address, and telephone number, is used to help us get back to you, via the email or telephone number that you provide, to help you with your enquiry about your holiday booking.

Online Booking Form
We ask you to provide the minimum information that is required to take your online booking. For security, we use the Booklet online booking system (see Third Parties below). The information you provide is transferred over a secure connection to Bookalet. Bookalet then shares this information, over SSL (Secure Socket Layer), with us via our email. Emails are sent over SMTP (Simple Mail Transfer Protocol). We can also access this information from our online Bookalet account. Access to this account is password protected, and your details are not shared with any other 3rd party.

ONLINE SECURITY
Our website is secure. You can see this as it has https: and a padlock in the browser address bar. This means the connection from your computer to our website is secure. All information passed over the network is encrypted with SHA-2, 256-bit cryptography. The information you provide to us when filling out this form is transferred from your computer to our website server and then to our local email via SMTP (Simple Mail Transfer Protocol). Information that you provide is not stored on this website's server.

HOW LONG WE KEEP INFORMATION FOR
We keep records of your details for as long as we need to process and manage your holiday booking, and for as long as we are legally obliged to for accounting and record keeping purposes.


AGE LIMITS
You must be over the age of 18 years to make a booking on our website.


PAYMENTS
All deposits and payments are taken via Bank Transfer or Cheque. Your Bank account details are only used by us, via the Booklet system, to return your deposit where appropriate. No details are shared with any other party.

NEWSLETTERS
Occasionally we send out a newsletter to share information on special offers and last minute availability.

You can choose to opt-in to this newsletter when you make a booking.

If you choose to consent to us sending you our newsletter, you have the right to remove this consent at any time by sending us an email with the word "unsubscribe" written in the subject line. We will remove your email address from our newsletter list immediately. We manage all of our emails and newsletters ourselves in-house, and so your details are not shared with any 3rd party.


DATA ACCESS REQUEST
You can request to see any data that we hold on you at any time. Any request will be responded to within 30 days.

DATA DELETION REQUEST
You have the right to ask that personal data that we hold on you be deleted. Unless there is a reason why that data is needed - for example, to allow us to process and manage a current/recent holiday booking, or for legal business and accounting purposes, your data will be erased upon request.

HARDWARE
All of our computer hard drives are fire-walled and password protected. We adopt appropriate security measures to protect against unauthorised access, alteration, disclosure or destruction of any information that we may hold about the services we provide for you.

WEBSITE HOSTING
The hosting servers that we use for our website are UK based, and GDPR compliant. The network security is provided by Juniper and Cisco industry-standard firewalls. The premises are secured by 3m perimeter fencing, 25+ CCTV cameras, 24x7 personnel and electronic access control systems.

THIRD PARTIES
We do not rent or sell your details to any third party.

Booking System
We use the Bookalet system to manage our online bookings. You can view their privacy policy here*

Google Analytics
Like many websites, we use Google Analytics to help us understand how visitors interact with our site. The analytics can show us how many visitors we have to our site each day, and which pages are visited the most frequently. This helps us to understand whether the information we are making available on our website is useful and interesting to our visitor.

Non-personal Information
Google Analytics collects non-personal identification information about visitors whenever they interact with this website such as browser name, operating system, and general region. None of this information reveals your identity to us.

IP Addresses
Google Analytics also records your IP address. All IP addresses, gathered from this website are anonymised, to comply with the European GDPR. This means your full IP address is not recorded.
Google Analytics is a third-party Data Processor, and you can read about how they protect your information here*.

COOKIES

A cookie is a small text file that is downloaded onto your computer, and it helps the website to remember you while you are actively on it, or when you return at a later date.

You can delete your cookies at any time from within your browser settings. You have full control over whether you allow any website, including this one to use cookies. You can disable your cookies from within your browser.

Find out more information on Cookies https://aboutcookies.org/ and also here https://cookiesandyou.com.

If you do disable your cookies, there may be elements of this website that do not function as you would expect.

DATA BREACH
In line with GDPR guidelines, if a data breach occurs at any time, resulting in a compromise of any personally identifiable data which may affect you, we will advise you within 72 hours.


YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree with this policy, please do not continue using our Site.

Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Questions
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us

*These links are provided for your convenience and were current at the time of writing. All 3rd Party websites are responsible for their policies and data, and the links and data may change. Please do your own research to ensure you have the latest information.

LOCATION

Ashley Bank
High Lane
Newbiggin-on-Lune
Kirkby Stephen
Cumbria
CA17 4LZ

Tel: 01539 623214 / 07961 234352

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